User Guide
Troubleshooting
How to clear your computer cache
Why clear your cache? Clearing your browser’s cache helps resolve issues related to loading outdated content or encountering errors on websites.
Clearing the cache on Desktop Devices – Steps for Popular Browsers
Google Chrome
Open Chrome.
Click the three vertical dots in the top-right corner.
Click Delete Browsing Data.
Choose a time range (e.g., Last 24 hours or All time).
Check Cached images and files. Click Delete data.
Microsoft Edge
Open Edge.
Click the three horizontal dots in the top-right corner.
Click Settings and then select Privacy, Search, and Services.
In the section Delete browsing data,
click Choose what to clear beside Clear browsing data nos.
Select Cached images and files and click Clear now.
Mozilla Firefox
Open Firefox.
Click the three horizontal lines in the top-right corner.
Select Options > Privacy & Security.
Scroll to the Cookies and Site Data section. Click Clear Data.
Check Cached Web Content, then click Clear.
Safari (MAC):
Open Safari.
Click Safari in the menu bar and select Preferences.
Go to the Privacy tab.
Click Manage Website Data. Click Remove All and confirm.
Clearing the cache on tablets – steps for popular browsers
IOS (iPhone/iPad)
Go to Settings > Safari.
Scroll down and tap Clear History and Website Data.
Confirm by tapping Clear History and Data.
Android
Go to Settings > Apps.
Select the app you want to clear the cache for. Tap Storage.
Tap Clear Cache.
Additional Troubleshooting Tips
Refresh the Page: Press Ctrl + R (Windows) or Cmd + R (Mac) on your desktop to reload the page. On mobile devices, swipe down on the screen to refresh.
Restart Your Device: If clearing the cache does not resolve the issue, try restarting your device to reset network connections and close background processes.
Update Your Browser or App: Make sure your browser or app is up to date to prevent compatibility issues.
Speed issues: Having multiple tabs and applications open at once impacts the speed. Also, many factors affect Internet speed, some of which include the number of devices connected to the Internet at once, where you are browsing from, bandwidth, your Internet provider, router location, and more.
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